A Change in One Area of Technology often Drives Change in Another

June 19, 2023

Consider the following scenario: Your organization has decided to migrate your health plan’s administrative system to the cloud. There will be other third-party software providers whose products will need new systems integration with your cloud-based administrative system. Plus, the platform change presents an overall opportunity for improvement in business process KPIs, and reductions in cost in the endless pursuit of “operational excellence”. As you redesign People, Process and Technology around your new cloud-based system, why not consider how to apply AI? This type of platform change does not happen every year.  

The cloud transition will most likely include the implementation of new application features and functionality - and rethinking how to better utilize existing capabilities – both necessitating changes in current business processes and workflows across various functions. Seize this opportunity to incorporate AI as a strategic technology to not only update your current processes and workflows – but to reimagine them. 

The impacts on your workforce need to be identified and defined driving requirements for training and documentation to complete their future state work. AI can initiate significant change for your staff. Formerly manual, repetitive tasks can become automated. Handoffs and manual reviews can be greatly reduced or eliminated. Positions could be redefined or no longer required. Additionally, the AI can have a dashboard – or AI Copilot Console that acts as your intelligent first alert assistant – or “watchdog” – enabling managers to quickly respond to out of tolerance conditions that could represent new bottlenecks, processing errors and productivity issues. All the changes above - and others - represent impacts on your staff that should be analyzed to ensure a smooth AI operational transformation. 

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